['Privacy Policy for Our Online Platform\n\nWelcome to our online platform. London Wellness Massage Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit or use our site and services related to therapeutic massage, sports massage, Swedish massage, deep tissue massage, relaxation therapies, and wellness consultations.\n\nInformation We Collect\n\nPersonal Data\nWhen you engage with our service, we may collect personal information including your name, contact details, date of birth, health information relevant to your treatment, and payment information. This data is necessary to provide our wellness and massage services efficiently and safely.\n\nUsage Data\nWe may collect information on how our online platform is accessed and used. This may include your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.\n\nCookies and Tracking Technologies\nOur site uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and personalise content. You may choose to disable cookies via your browser settings, but this could limit your use of certain features.\n\nHow We Use Your Information\n\nWe use your personal information to:\n- Provide, operate, and maintain our services\n- Process bookings and payments securely\n- Communicate important updates and information about your appointments\n- Personalise and improve your experience on our platform\n- Comply with legal obligations and protect our rights\n\nLegal Basis for Processing Personal Data\n\nWe process your data based on the following lawful grounds under the UK GDPR:\n- Your consent, where given (e.g., marketing communications)\n- Performance of a contract (e.g., fulfilling your bookings)\n- Compliance with legal obligations\n- Legitimate interests, such as improving our services and security\n\nSharing of Information\n\nWe do not sell or rent your personal data. We may share your information with trusted service providers who assist in operating our site, processing payments, and delivering services. All third parties are obligated to keep your data confidential and to use it only for the purposes we specify.\n\nData Security\n\nWe implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Despite our efforts, no internet transmission or electronic storage method is entirely secure; therefore, absolute security cannot be guaranteed.\n\nData Retention\n\nWe retain your personal information only for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.\n\nYour Rights Under Data Protection Laws\n\nYou have the right to:\n- Access and receive a copy of your personal data\n- Request correction of inaccurate or incomplete data\n- Request deletion of your personal data when no longer necessary\n- Object to or restrict processing of your data\n- Withdraw consent at any time where processing is based on consent\n- Request data portability where applicable\n- Lodge a complaint with a supervisory authority\n\nTo exercise these rights, please contact us at our physical address.\n\nInternational Transfers\n\nIf your information is transferred outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.\n\nChildren\'s Privacy\n\nOur services are not directed towards individuals under 18. We do not knowingly collect personal information from children without verifiable parental consent.\n\nChanges to This Privacy Policy\n\nWe may update this policy periodically. Any changes will be posted on our site with an updated date. We encourage you to review this policy regularly to stay informed about how we protect your information.\n\nContact Information\n\nFor any questions or to exercise your data rights, please write to us at:\n\nLondon Wellness Massage Ltd \n27 King’s Road \n2nd Floor \nLondon, Greater London \nSW3 4RP \nUnited Kingdom\n\nPhone: +44 20 7946 0852\n\nThank you for trusting us with your well-being and personal information.', 0.0013644000000000002, 'gpt-4.1-mini']